A Lot Simpler Than You Probably Think...
Once you decide to enroll in our Language Service, we’ll assign an account number to your practice and create an instruction card:
We’ll send you enough cards for every member of your staff who might need one.
When your staff member encounters a limited-English patient (either on the phone or in person), all they’ll need to do is:
- Call the toll-free number on the card
- Enter 1 for Spanish or 2 for any other language (followed by the language code)
- Enter your practice account number.
A live operator will come on the line and ask for:
- The caller’s name
- The practice name
- An identifying ID (not the full name – HIPAA issues) of the patient.
Our system will then search its database of over 5,000 interpreters, covering over 200 languages. Once a match is found, the interpreter will come on the line and be ready to begin the session.
What if you don’t know what language the patient is speaking?
If the patient is on the phone, our operator can usually identify the language if you put the patient on the call. If the patient is there in person, have them look at the Language ID Poster (see below) that we provide and just point to the language they use.
