Frequently Asked Questions - let’s provide the answers
Your staff is getting pretty tired of answering them over and over. And really, your patients shouldn’t have to keep asking them, either. Once you start writing a list, you’ll be surprised just how many there can be.
This is one of those features that benefit your patients as well as your practice.
A list of all the questions that you hear from your patients in an easily accessible format can be a real time-saver for you both. It doesn’t have to be about any one particular topic; the list can range from billing to pre- and post-op to first visit to insurance to...
No patient surprises
When patients look at an FAQ list, they often see answers to questions that they never considered – and will be glad they checked. You’d be advised to add a few questions that may not be asked very often, but really should be. And you can easily add additional questions whenever you’d like.
No long lists, no glazed-over eyes
Anyone facing a bunch of text that runs off the bottom of the screen can quickly become overwhelmed and just click away to somewhere else. It’s often tough to quickly separate the questions from the answers, and even harder to scroll through them all just to find the exact one they’re looking for. Wouldn’t a list of just the questions be a lot more user-friendly? Something like this, maybe?
You get the idea...